Our goal is to ensure that every customer is satisfied with the product they purchased. If you are not satisfied with your purchase, we offer the following return and refund services.

Applicable conditions:
Items must be returned within 30 days of receipt.
Items must be unused, in original condition, unworn, unwashed, unaltered, and with all tags and original packaging.
Items on sale, clearance, or purchased with a coupon may not be eligible for a full refund. Please refer to the special instructions on the product page for details.

Return process: Contact our customer service team with your order number and reason for return.

Confirm return eligibility: Customer service team will verify your order information and reason for return to confirm whether the item is eligible for return.

Return instructions: Once eligible for return, we will provide a return address and return instructions. Please pack the item securely according to the instructions we provide and return it via a tracked courier service.

Product inspection: Once the item arrives at the warehouse, our quality control department will check the condition of the item. The item must be unused and fully packaged.

Shipping Policy:
If the reason for return is the quality of the product itself or the wrong product is sent, the return shipping fee will be borne by us.
If the reason for return is the customer’s personal reasons (such as wrong size, unsatisfactory color, etc.), the return shipping fee will be borne by the customer.

Refund:
Refund time limit: After the product is confirmed to meet the return conditions, we will process the refund within 5 working days.
Refund method: The refund will be returned to your account through the original payment method. If the original payment method is not available, we will negotiate with you for other refund methods.
Refund amount: A full refund will include the purchase price and taxes of the product, but excluding the original shipping cost, unless the reason for the return is borne by us.
Exchange service:
If you need to exchange, we recommend that you return the product directly and place a new order to ensure the availability and quick processing of the product.

Thank you for your understanding and cooperation, we are committed to providing you with high-quality products and satisfactory service experience.